How does ordering a perfectly adjusted hearing aid work?
Ordering your ideal hearing aid at Onlinehoortoestel.nl is very easy. Follow the steps below:
1. Use our advice tool at Onlinehoortoestel.nl to choose the perfect hearing aid.
2. Place your order online and call or chat with us if you have any questions.
3. During the ordering process, enter your desired delivery address. We aim to deliver within 7 working days.
4. Decide how you want to pay during the payment process; credit card, Ideal, Klarna, pay later are among the options.
Once your order is placed, we will contact you to ask for your audiogram and send you a questionnaire. This way, our experienced hearing care professionals can fine-tune your hearing aid to your hearing. The adjustment of your aid is based on a recent hearing test. If you do not have a recent test, you can still have one performed by us.
Have you ordered a custom product? Then we will also contact you. Concerning your ear impressions and or the making thereof.
Every order is carefully checked, and if we think you have not chosen the ideal hearing aid, we will let you know.
Need help with the ordering process?
Contact us, we can help you every step of the way! Call us or leave your question in the live chat at the bottom right of the screen!
Do you want to change your order?
Please call customer service. As long as the order has not yet left our warehouse, we can still adjust the order.
What payment methods does onlinehoortoestel.nl use?
We believe it is important that you can use safe and trusted payment methods. You can place orders with us via ID, PayPal, Klarna (pay later) and credit card (Mastercard/VISA). In order to be able to offer the Klarna payment options, we pass on personal data, such as contact details and order details, to Klarna. This way Klarna can assess whether you are eligible for the payment options offered via Klarna. General information about Klarna can be found here . Personal data is handled by Klarna in accordance with applicable data protection regulations and as specified in Klarna's privacy policy.
Can I pay in installments?
Yes, that is possible. With the payment methods 'Klarna pay in 3 parts' or 'Pay in 3' you can pay in up to three installments. The assessment of the application for one of these payment methods is done via Klarna or pay in 3. After approval of your data, you will see immediately whether you can use one of these payment methods.
You can also choose to pay 100% of the order afterwards via Klarna. Please note, with a maximum spendable amount of €4000,-.
If you order from outside the EU, please note that you will have to pay the costs for customs clearance (you do not pay VAT to us).
What are the bank details of onlinehoortoestel.nl?
Account number:0008093011
IBAN: NL76INGB0008093011
BIC code: NL76INGB
Can I return the products?
Yes, that is possible. If you return your hearing aids within 60 days, we will refund 100% of the purchase price. Are you not satisfied with your purchase after these 60 days? Then you can return it to onlinehoortoestel.nl. For other items, such as accessories from onlinehoortoestel.nl, a return period of 14 days applies.
How does onlinehoortoestel.nl refund the money?
We will refund the purchase amount to the same bank account you used to pay.
If you have made a manual bank transfer, we will contact you.
Do you have a question that is not listed here?
Do not hesitate to contact our customer service!