Frequently Asked Questions (FAQ)

You can always make an appointment within 2 weeks. If you have any questions for our hearing care professional, you will receive an answer within 3 working days. Would you like to make an appointment? Send an email to info@onlinehoortoestel.nl

By uploading your audiogram, our audiologists can assess which hearing aids are suitable for your hearing loss. In addition, our audiologist will send you an additional questionnaire to better understand your wishes. In addition, you can report your wishes and hearing complaints to us yourself. Before we process your hearing aid order, our Star-certified audiologists will check whether this is actually the best choice for you.

When you order a hearing aid from Onlinehoortoestel.nl, the adjustments of the hearing aids are free for the first 60 days. The hearing aids have a standard warranty of 2 years. In addition, the filters, domes and batteries (if battery device) are included in the price.

It is fast, easy, accessible, discreet and the hearing aids are adjusted by very experienced audiologists. Furthermore, the prices are fair and transparent. You pay for what you use and nothing more. At OnlineHoortoestel.nl every order also results in a donation to Stichting Child Welfare Nepal, which means you also contribute to better hearing for a hearing-impaired child or adult in Nepal.

No. After purchasing the hearing aid, you are always welcome to come to us, but of course you can go to any other audiologist with your hearing aid to have it adjusted or maintained. You must make arrangements for this with another audiologist.

Visiting a physical location is not necessary. During the first (video) appointment, we will perform an extensive hearing test if necessary, and we will fully adjust the hearing aid to your hearing loss; this is included in the purchase price. If you would like to visit more often for a consultation with the audiologist or advice, that is possible. We do charge a fee for this. We do not include any additional visits in the price of the hearing aid, because this allows us to keep the costs low for everyone. So you only pay for what you use. We think that is fair.

We collect reviews via the following third parties: Trusted Shops and Trustpilot. See Trusted Shops' review policy here and Trustpilot's review policy here .

We employ very experienced hearing aid specialists. The hearing aid specialists are available by phone for advice. The chat box is also online to ask questions directly to Star certified and specialized hearing aid specialists. There is even the possibility to speak to each other via video chat.

Our hearing care professionals are also available to assist you in our hearing centre in Naarden and at various other locations. They can provide you with extensive advice and information by appointment.

After placing the order, you will always be contacted to hear any wishes. We will need the audiogram from you anyway. You can upload this during the order or send it by e-mail. It is also possible for some hearing aids to do a remote hearing test after receiving the hearing aids.

We have instructional videos to explain the use of hearing aids. You can find them here:
Instructional videos

Thanks to the chatbox, telephone and e-mail possibilities, the audiologist is always nearby to help with questions. It is also very important to wear a hearing aid consistently, if you wear it occasionally, you will never be able to get used to the sound.

Thanks to the chatbox, telephone and e-mail possibilities, the audiologist is always nearby to help with questions. Even video chatting is possible. We also have instruction videos to explain the use of hearing aids.

Click here to watch these videos.

Yes, we do. With our online way of working we can also ship to countries outside the European Union. However, you should expect additional costs that are passed on to the customer by customs. The customs clearance costs from the country in question are for the customer.
The costs concern:
- Customs administration costs.
- The VAT you have to pay to your country.
As you can see on your invoice, you have not yet paid VAT. This is determined by the European Union.

Ear molds are custom made based on your ear impressions.
We can easily determine the size of your speakers using our measuring tool.

Speaker size measuring tool

Yes. After receiving the hearing aid, you will have 60 days to try it out. Not satisfied? Money back!

The hearing care professional usually sends the hearing aids set within 7 days. You will receive a track and trace as soon as the hearing aid has been sent.

Yes. Without hearing protection, hearing damage can occur. This can be caused by loud noise around you. Hearing damage can also occur when you are in an environment with a lot of noise for a long time. Don't just think about visiting a concert, don't forget to think about noise at work, for example.

There are a number of things you can do if you think you have hearing loss. What you should definitely not do is nothing. Always take action. We advise you to do an online hearing test.
Take the online hearing test here

You will then receive an initial indication of the state of your hearing. You can then have a professional hearing test done by our audiologist. A hearing test can also be done by an ENT specialist or another audiologist. After the professional hearing test, you can choose to try out a hearing aid free of charge. An audiologist can help you make a choice for a specific hearing aid.

You usually notice this because you think people speak less clearly. You notice this first in a busy environment. Sometimes it is others who make comments about, for example, the volume of the TV. If you want to test your hearing, take our online hearing test to get an indication of the state of your hearing.

Online hearing test

No, it is important to keep stimulating the ears.

10% of the Dutch population has hearing loss. In most cases this is due to the aging process. But there can also be other underlying causes.

Whether you will receive compensation and the amount thereof depends on your policy. The chance of compensation is particularly present with reimbursement policies. Abroad, the chance of compensation is high.

Depending on the policy you have, you can apply for reimbursement from your health insurer. Please note: you may also be entitled to a refund via the Tax Authorities. Click here to see if you are entitled to a tax refund.

Whether you get money back from the tax authorities for your hearing aid depends on your financial situation.

With onlinehoortoestel you pay for the hearing aid and one extensive adjustment by a Star certified audiologist. If you want more visits to an audiologist you pay for this separately.

A hearing aid is never free. However, in some cases it can be fully reimbursed. In that case, do not forget to take into account that you have to pay your own risk. Furthermore, an insurer only reimburses a hearing aid once every 5 years. So do you want to use an advanced hearing aid now, but did you receive reimbursement for a hearing aid a few years ago? Then you are not entitled to reimbursement anyway. In that case, OnlineHoortoestel.nl offers a solution, we offer hearing aids at competitive prices.

The above only applies to Dutch customers. If you do not live in the Netherlands or are not insured in the Netherlands, the above usually does not apply.

The first setting is done by the audiologist. You can also use a free remote adjustment in the first 60 days. For a physical appointment at one of our service points you pay 49 euros per half hour. For a video appointment you pay 35 euros.

Experience shows that 95% of our customers do not return after the first adjustment because the setting was correct immediately.

Yes, all prices mentioned on the website include VAT.

Nowadays, hearing aids with improved music programs can make music sound more natural and beautiful. The wind noise suppression functionality now helps the hearing impaired to suppress noise (for example, wind on a bicycle) so that the sound you do like to hear can be heard better. Nowadays, hearing aids can also recognize what kind of hearing situation you are in and then automatically switch to another program. And of course, there are more and more hearing aids that you no longer have to take out of your trouser pocket to make a mobile phone call. The hearing aids are then linked to your smart phone. Of course, hearing aids have many more innovative functions. With our selection aid, we can help you choose the hearing aid with the functions you need for daily use.

You can request a quote for the hearing aids you want to know more about and compare them with each other.

Advice tool

Yes, there is a standard 2-year factory warranty on the hearing aids. You can purchase an additional 3-year warranty so that you have a 5-year warranty. We always recommend purchasing an additional warranty of 2 to 5 years. A repair costs 145 euros per repair per hearing aid. Purchasing an additional warranty costs 99 euros within the EU and 199 euros outside the EU, regardless of the number of repairs.

If the hearing aid no longer functions, we first ask you to go through our checklist . This will solve most defects. If our checklist did not solve the problem, read more on this page: How does the repair process work?

Yes. Hearing aid chargers come with a standard 2-year manufacturer's warranty.

Yes. There is a 1-year warranty on the hearing aid speakers. This is an additional warranty offered by the seller.

No. The warranty is worldwide for the first year anyway. This means that you can also go to a local audiologist for a repair. The costs for the repair should not be charged. However, an audiologist can charge administration costs.

However, you are our customer and we recommend that you always contact us when your hearing aid needs to be repaired. We will be happy to solve the problem for you.

We believe it is very important to make hearing aids and good hearing accessible to everyone. That is why we offer hearing aids at a lower price, we offer the possibility to order online and we support a foundation that helps hearing-impaired adults and children in Nepal to good hearing.